What is the typical shipping time frame after placing an order?
We typically ship out orders one or two days after your order is placed. If you do not receive a shipping tracking email within a few days, you can always contact us for an order update.
Why hasn't my order not shipped?
If your order has not shipped, but has slipped past the standard shipping delay time frame of around 10 days. There are a couple of things that could be going one with your order:
1. Most likely we didn't have your item/s on the shelves "in store", and we are waiting for your items to arrive from one of our distributors. Contact us for an updated time frame.
2. The item/s you ordered may be "back ordered" at the distributor. If an item is back ordered, we are waiting on the manufacturer of your item to deliver more product to one of our distributors that we order from. Once the item is available we will secure it and get it on it's way to our shop. We will ship out the item/s as soon as they arrive at the shop!
Please call (979-202-1955) if you have any questions with your order!
Shipping services offered
All items are shipped using FedEx Express. FedEx Express is guaranteed to be delivered in two days after the item has shipped. We charge a flat rate of $7.95 for shipping. Make sure you take advantage of the flat shipping!
We also can ship using USPS Priority Mail if need be. So if you need us to ship to PO Box, we can accommodate that.
You can always specify for us to use a certain carrier with your order by mentioning that to us in the "Comments" section during the checkout process.
I never received a confirmation email after placing an order?
When you make a purchase and complete an order at our website, you will always receive an automated order confirmation email. This email will be sent immediately after the order is completed. If you do not see it in your inbox, check your spam folder to make sure it didn't end up in there by accident. If you do find the order confirmation email in your spam folder, make sure you mark it as "Not as Spam" to prevent that from happening in the future. The confirmation email could also he filtered into a "Promotions" (or something else similar) section in you email, so check it there as well.
Where is my tracking number for my order?
When we purchase your shipping label, you will receive an automated email with your tracking information. If you do not see it in your inbox, check your spam folder to make sure it didn't end up in there by accident. If you do find the order confirmation email in your spam folder, make sure you mark it as "Not as Spam" to prevent that from happening in the future.
Also if you have created an account with us on our website, you can always check your order history and status in your account. Shipping tracking information will also be located in your account.
Account Frequently Asked Questions
Can I create an account with the HOTA website?
Yes you can! Click the "Log In" link at the right of the Navigation Bar at the top right of our site. Follow the steps to create an account, or to Log In to your account if you created on previously. Once you have created an account with us on our website, you can always check your order history and order status in your account. Shipping tracking information will also be located in your account.
Is my account information kept private and secure?
Yes! You're info will always be kept secure and private! We will never share, sell, or trade your account information with any third party individuals or companies.
How is my information kept secure?
All pages at HOTA are protected and secured using a SSL certificate. SSL ensures that visitors navigate your site over a secure 128-bit encrypted connection. Our eCommerce store implements this encryption protection during the checkout process. All pages at HOTA are also protected by a DDoS mitigation service for advanced cyber attack protection. You're info will always be kept secure and private!