What is the typical shipping time frame after placing an order?
We typically process and ship most orders within 1–2 business days (Monday–Friday, excluding holidays).
- Orders placed before 2:00 PM CST often ship the same day.
- Orders placed after 2:00 PM CST usually ship the next business day.
Once shipped via FedEx Express, you can expect 2-day delivery to most locations in the continental United States (weekends and holidays excluded).
You will receive a shipping confirmation email with tracking information as soon as your package leaves our facility.
Note: During busy periods, backorders, or when additional verification is required, shipping may take up to 5–7 business days. If you haven’t received any update within 5 business days, feel free to contact us for an order status check.
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Why hasn't my order shipped yet?
If your order has not shipped within our normal 1–2 business day window, here are the most common reasons:
- Item not in stock: We may be waiting for your item(s) to arrive from one of our distributors. We’ll notify you with an updated shipping estimate as soon as possible.
- Backordered item: The item is temporarily out of stock at the manufacturer or distributor. Once it arrives at our shop, we will ship it to you immediately.
We work hard to keep delays to a minimum. If your order has been pending for more than 5 business days, please TEXT us at (979) 202-1955 so we can provide a specific update on your order.
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Shipping services offered
Most orders ship via FedEx Express at a flat rate of $7.95. FedEx Express is guaranteed to deliver in two business days after the package ships (weekends and holidays excluded).
However, for small orders with lower profit margins (such as a single magazine or similar low-value items), we may ship via USPS Ground Advantage instead. This helps us keep shipping costs sustainable while still delivering your order quickly and reliably.
We can also ship via USPS Priority Mail when needed — for example, to ship to a PO Box.
How to request a different carrier: Simply add your preference (e.g., “Please use USPS”) in the Comments box during checkout. We’ll do our best to accommodate your request.
Tip: Take advantage of our low flat shipping rate by combining multiple items in one order whenever possible!
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I never received a confirmation email after placing an order. Where is my tracking number?
When you complete an order on our website, you will receive two automated emails:
- An order confirmation email — sent immediately after checkout.
- A shipping confirmation email with your tracking number — sent as soon as we purchase the shipping label and your package leaves our facility.
If you don’t see either email in your inbox, please check these common locations:
- Spam / Junk folder
- Promotions tab (especially in Gmail)
- Other folders (Social, Updates, etc.)
Tip: Once you find the email, mark it as “Not Spam” to help future messages reach your inbox reliably.
Easiest way to check your order status: If you created an account with us, simply log in to your account on our website. You can view your full order history, current status, and tracking information there at any time — no need to hunt for emails.
Still can’t find your confirmation or tracking details after checking spam and your account? Contact us via TEXT (979-202-1955) and we’ll resend the information right away.
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Account Frequently Asked Questions
Can I create an account with the Heart of Texas Armory website?
Yes! Creating an account is quick and easy.
Click the “Log In / Register” link in the top right of our website navigation bar. From there you can create a new account or log in if you already have one.
Benefits of having an account:
- View your complete order history and current order status at any time
- See shipping tracking information as soon as it becomes available
- Save your shipping and billing information for faster future checkouts
Is my account information kept private and secure?
Yes — your information is always kept private and secure.
We never share, sell, or trade your personal or account information with any third parties. Your privacy is very important to us.
How is my information kept secure?
All pages on our website are protected with industry-standard SSL encryption (128-bit secure connection). This ensures your data is encrypted and safe while browsing and especially during the checkout process.
We also use advanced DDoS mitigation services to protect the site from cyber attacks.
You can shop with confidence knowing your personal and payment information is handled with the highest level of security.